Reservation Fee, Change & Cancellation Policy
Commission for Air Ticket
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Ticketing : $30 per ticket
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Changes : $30 per ticket
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Cancel : $50 per ticket
* This commission not include Airline fee and fare difference. Airline fee or penalty follow by airlines policy.
* This commission is charged separate and non refundable.
General Policy for Tours
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All tours except custom tours has 30% deposit and it's non refundable.
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If you cancel prior to 3 weeks of departure date, we refund your tour payment except 30% deposit, commission and tax.
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If you cancel within 3weeks to departure, all tour payments are NON REFUNDABLE.
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all air ticket that include to tour is NON REFUNDABLE.
Custom tours lead by Orange Travel
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All tours lead by Orange Travel is custom tour for group, so it is NON REFUNABLE.
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Due to test Positive before travel, it is NON REFUNDABLE.
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You may change traveler for tour but new passenger had to buy air ticket separate.
Commission for tour
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Tour changes : $ 20 + tour difference / person
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Tour Cancel : $30 / person
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Package Changes : $50 /person
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Package cancel : $50 /person
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Credit Card Processing Fee : 4% for all tours
* Tour and package change/cancellation policy follow operation company policy.
* This commission is charged separate and non refundable.
Cancellation Due to COVID
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FOR TOUR : If you test Positive prior to depart 3 days, you will refunded by general policy for tours.
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In order to get refund, please contact agents with your booking details and test result within 4 hours after you receive the test result.
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If pass due 4 hour, it cannot get refund.
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FOR AIR TICKETS : Air ticket that is not include custom tour, it will follow airline policy.
General Policy for Air Tickets
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Air tickets change and cancellation policy follow the airline policy.
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Air ticket commission is NON REFUNDABLE.
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If you change dates or cancel, it will re-calculate with airline penalty, fare difference and agency commission.